Purchase Options Cancellation Policy

Last updated: 24 July 2026

This policy explains how TrySomnia subscriptions, pre-orders and other recurring or deferred purchase options can be managed or cancelled.

For assistance, contact hello@trysomnia.com.

Subscriptions

Some TrySomnia products may be available through our Subscribe & Save program.

When purchasing a subscription, you agree to receive recurring product deliveries at the price and frequency displayed at checkout.

Unless another delivery frequency is selected or clearly stated at checkout, subscription orders renew approximately every 30 days.

By purchasing a subscription, you authorise TrySomnia and our payment providers to:

• Store your selected payment method securely.
• Charge your payment method for each recurring subscription order.
• Continue processing recurring charges until the subscription is cancelled.

Subscription prices, discounts, delivery frequency and other important terms will be displayed before the subscription purchase is completed.

Subscription Shipping

Subscribe & Save orders receive free shipping within the United States.

Any changes to subscription shipping benefits will be communicated or displayed before they apply to future orders.

Managing Your Subscription

Customers may manage their subscription through the subscription-management portal linked in their subscription confirmation and management emails.

Depending on the options available through the portal, customers may be able to:

• Change the next delivery date.
• Skip an upcoming delivery.
• Change the delivery frequency.
• Update the payment method.
• Update the shipping address.
• Change the product quantity.
• Pause the subscription.
• Cancel the subscription.

Customers may also contact hello@trysomnia.com for assistance.

Cancelling a Subscription

Subscriptions may be cancelled at any time before the next renewal order is processed.

Cancellation prevents future subscription renewals. It does not automatically cancel, return or refund an order that has already been processed.

Customers should cancel through the subscription-management portal or email hello@trysomnia.com before the next scheduled renewal.

When contacting us by email, please include:

• Your full name.
• The email address associated with the subscription.
• Your order number, where available.
• A clear request to cancel the subscription.

We will not require customers to provide a particular reason before cancelling.

When Cancellation Takes Effect

A cancellation takes effect once it has been successfully completed through the subscription portal or confirmed by TrySomnia.

Customers should retain their cancellation confirmation for their records.

If a cancellation request is received before the renewal order is processed, the subscription will be cancelled and no further renewal orders should be charged.

If the renewal order has already been processed, cancellation will apply to future renewals, but we may be unable to stop the current order.

Processed or Shipped Renewal Orders

Once a subscription renewal order has entered processing, fulfilment or shipping, we cannot guarantee that it can be cancelled or intercepted.

Customers should contact us immediately at hello@trysomnia.com. We will attempt to assist where reasonably possible.

An order is not automatically eligible for a refund solely because:

• The customer forgot to cancel.
• The customer did not use the subscription-management portal.
• The customer did not see a renewal reminder.
• The renewal order had already been processed when cancellation was requested.

Returns and refunds for processed orders are handled under our Return and Refund Policy.

Renewal Notifications

We may send emails relating to upcoming subscription renewals, payments and deliveries.

Renewal reminders will be provided where required by applicable law or where supported by our subscription platform.

Customers are responsible for:

• Providing an accurate email address.
• Keeping their contact information current.
• Checking subscription emails.
• Managing or cancelling their subscription before an order is processed.

Not receiving or opening an optional reminder email does not automatically cancel the subscription or create a right to a refund.

Subscription Price Changes

Subscription prices may change from time to time.

Where required, customers will be notified before a price change applies to a future renewal and will be given an opportunity to cancel before being charged the updated amount.

Any discount advertised at the beginning of a subscription applies according to the terms displayed at checkout.

Unless specifically stated otherwise, promotional discounts may apply only to the first subscription order and may not apply to every renewal.

Product, Quantity and Frequency Changes

Customers may be able to change their product, quantity or delivery frequency through the subscription-management portal.

Changes must be completed before the next renewal order is processed.

TrySomnia cannot guarantee that changes submitted after processing has begun can be applied to that order.

Updating Shipping Information

Customers are responsible for ensuring that the shipping address attached to their subscription is current and complete.

Address changes must be made before the next renewal order is processed.

TrySomnia is not responsible for subscription orders sent to an outdated, incomplete or incorrect address provided by the customer.

Contact us immediately if you notice an address issue. We will attempt to assist, but we cannot guarantee that an address can be changed after processing or dispatch.

Failed or Declined Payments

If a subscription payment fails, our subscription or payment provider may attempt to process the payment again.

We may contact the customer and request that their payment information be updated.

If payment cannot be completed, the subscription may be:

• Delayed.
• Paused.
• Temporarily suspended.
• Cancelled.

TrySomnia is not responsible for charges, penalties or fees imposed by the customer’s bank or payment provider.

Expired Payment Methods

Customers are responsible for keeping their payment information current.

Where supported by the payment provider, card details may be updated automatically when a replacement card is issued. Customers should review their account and subscription settings to ensure the payment method is correct.

90-Day Sleep Support Guarantee

The 90-Day Sleep Support Guarantee applies only to the customer’s first eligible TrySomnia order, including an eligible first subscription order.

Subscription renewal orders after the first shipment are not covered by the voluntary satisfaction guarantee.

Cancelling a subscription does not automatically create a refund for previous orders.

Refund requests are assessed separately under our Return and Refund Policy.

The limitation on subscription-renewal refunds does not restrict any rights relating to products that are faulty, damaged, incorrect or otherwise covered by applicable consumer protection law.

Pre-Orders

TrySomnia may occasionally offer products for pre-order.

A pre-order is an order for a product that:

• Is temporarily unavailable.
• Is awaiting restocking.
• Has not yet been released.
• Is expected to ship at a future date.

The expected shipping date or shipping period will be displayed on the applicable product page or at checkout where available.

Estimated pre-order dates may change because of production, fulfilment, supply-chain or carrier delays.

Pre-Order Payments

Depending on the offer, TrySomnia may:

• Collect full payment when the pre-order is placed.
• Collect a partial payment or deposit.
• Authorise the payment method and collect payment later.

The applicable payment arrangement will be displayed before purchase.

Cancelling a Pre-Order

A pre-order may be cancelled before it enters processing or fulfilment by contacting hello@trysomnia.com.

Once a pre-order has entered processing, fulfilment or shipping, we may be unable to cancel it.

If a pre-order is cancelled before processing, any eligible amount already paid will be refunded to the original payment method.

Returns or refund requests after fulfilment are handled under our Return and Refund Policy.

Pre-Order Delays

If a pre-order experiences a significant delay, we may notify affected customers and provide an updated estimated shipping period.

Where appropriate or required by law, customers may be given the option to continue waiting or cancel the unfulfilled pre-order for a refund.

Try Before You Buy

TrySomnia does not currently offer a try-before-you-buy program unless it is specifically advertised on the product page and at checkout.

Any future try-before-you-buy offer will include separate terms explaining:

• The trial period.
• When payment will be charged.
• How the product must be returned.
• The return deadline.
• Any applicable shipping costs.
• What happens if the product is not returned on time.

Customers will not be enrolled in a try-before-you-buy arrangement unless that purchase option is clearly selected and agreed to during checkout.

Promotional Subscription Offers

Promotional subscription offers may be subject to additional terms displayed at the time of purchase.

Free gifts and promotional products generally do not have a separate refundable cash value.

Cancelling a subscription after receiving a promotional offer does not entitle the customer to additional compensation beyond any refund available under our Return and Refund Policy or applicable law.

Cancelling an Order Is Different From Cancelling a Subscription

Cancelling a subscription stops future renewal orders.

It does not necessarily cancel an order that has already been created.

To request cancellation of a recently processed order, contact us immediately at hello@trysomnia.com.

We will attempt to assist but cannot guarantee cancellation once fulfilment has begun.

Returns and Refunds

Changing, skipping, pausing or cancelling a subscription does not automatically create a refund for an order that has already been processed or shipped.

All product returns, satisfaction-guarantee claims and refund requests are handled under our Return and Refund Policy.

Our Right to Cancel or Modify a Purchase Option

We may suspend, modify or cancel a subscription or other purchase option where reasonably necessary, including where:

• A product is discontinued or unavailable.
• Payment repeatedly fails.
• Fraud or misuse is suspected.
• The customer breaches the applicable purchase terms.
• We are unable to continue supplying the product.
• A pricing or technical error has occurred.

Where we cancel an unfulfilled order after payment has been collected, we will issue an appropriate refund to the original payment method.

Applicable Consumer Rights

This policy does not exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For questions about subscriptions, cancellations, pre-orders or other purchase options, contact:

TrySomnia
Email: hello@trysomnia.com