Privacy Policy

Last updated: May 28, 2026

TrySomnia operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. TrySomnia is powered by Shopify, which enables us to provide our services to you.

This Privacy Policy describes how TrySomnia collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction through our website, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is anonymous or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our website and services, where you live, and what the law permits or requires, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Order and transaction information, including the products you view, add to cart, purchase, return, exchange, or cancel, as well as your past transactions.

• Payment information, including payment method, payment confirmation, billing details, and related transaction details. Payment information is processed securely by Shopify and/or our payment providers.

• Account information, including your login details, account preferences, and settings if you create an account.

• Communications with us, including information you provide when contacting us for customer support, refund requests, subscription questions, or other inquiries.

• Device information, including your browser, device type, IP address, network connection, and other unique identifiers.

• Usage information, including how you interact with our website, pages, products, advertisements, emails, and other services.

• Marketing information, including your email marketing preferences, discount code usage, abandoned cart activity, and interactions with our promotional emails.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, subscribe to our email list, contact us, request a refund, manage a subscription, or otherwise provide information to us.

• Automatically through our website, including through cookies, pixels, analytics tools, and similar technologies.

• From Shopify and our service providers, including payment processors, fulfillment providers, shipping providers, email marketing platforms, analytics providers, fraud prevention tools, and customer support tools.

• From marketing and advertising partners, including platforms that help us measure ad performance, personalize marketing, or understand how customers interact with our website.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Tailoring, and Improving Our Services

We use your personal information to provide our website and services, including to:

• Process your orders and payments.

• Fulfill, ship, and deliver your purchases.

• Send order confirmations, shipping updates, and customer service messages.

• Process returns, refunds, replacements, exchanges, and subscription requests.

• Manage your account, preferences, and subscription settings.

• Remember products you viewed, added to cart, or purchased.

• Improve our website, products, offers, and customer experience.

• Provide a more personalized shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including to:

• Send promotional emails if you sign up to our email list.

• Send abandoned cart emails or reminders where permitted by law.

• Send updates about products, offers, discounts, subscriptions, and TrySomnia news.

• Show you online advertisements for TrySomnia products.

• Measure and improve the performance of our advertising and marketing campaigns.

By signing up to our email list, you agree to receive marketing emails from Somnia/TrySomnia. You can unsubscribe at any time by using the unsubscribe link in our emails.

If you unsubscribe from marketing emails, we may still send you non-promotional emails, such as order confirmations, shipping updates, subscription notices, refund updates, account messages, or customer service replies.

Security and Fraud Prevention

We use your personal information to help protect our business, customers, and website, including to:

• Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.

• Protect the security of our website and payment systems.

• Verify orders, payment activity, customer accounts, and refund requests.

• Enforce our policies and protect our rights.

If you create an account, you are responsible for keeping your login details secure. We recommend that you do not share your password or account access information with anyone else.

Communicating With You

We use your personal information to communicate with you, including to:

• Respond to customer support inquiries.

• Assist with refunds, returns, subscriptions, shipping, or product questions.

• Send important updates about your order, account, or subscription.

• Provide service-related notices.

Legal and Compliance Reasons

We may use your personal information to comply with applicable laws, respond to valid legal requests, participate in legal proceedings, enforce our terms and policies, protect our rights, and investigate potential violations of our policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business, operational, legal, and marketing purposes, including:

• Shopify, which hosts our online store and helps us provide our website and services.

• Payment processors to securely process payments and transactions.

• Fulfillment and shipping providers to pack, ship, deliver, track, replace, or return your orders.

• Email marketing providers to send promotional emails, abandoned cart reminders, subscription reminders, and customer communications.

• Analytics and advertising partners to help us understand website performance, measure marketing results, and show relevant advertisements.

• Customer support and technology providers that help us operate our business.

• Professional advisers, including legal, accounting, compliance, insurance, or tax advisers where needed.

• Law enforcement, regulators, courts, or government authorities where required or permitted by law.

• Business transaction parties, if we are involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction.

We may also disclose information when you direct us to do so, request it, consent to it, or when it is necessary to complete a transaction, such as shipping your order.

Relationship With Shopify

Our website and store are powered by Shopify. Shopify collects and processes personal information about your access to and use of our website and services in order to help provide and improve the services offered through Shopify.

Information you submit through our website may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you live, in order to provide and improve our services.

Shopify may also use certain data from your interactions with our store, with other merchants, and with Shopify to provide enhanced features, analytics, fraud prevention, and advertising-related services. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise your rights over Shopify’s use of your personal information.

You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy policy and privacy portal.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, and similar tracking technologies to collect information about your interactions with our website, emails, advertisements, and services.

We may use these technologies to:

• Keep our website functioning properly.

• Remember your preferences.

• Understand how visitors use our website.

• Measure advertising and marketing performance.

• Personalize your shopping experience.

• Retarget or show relevant advertisements.

• Help detect fraud and protect website security.

You may be able to control cookies through your browser settings. If you disable cookies, some parts of our website may not work properly.

Depending on where you live, you may have rights to opt out of certain uses of cookies or tracking technologies for targeted advertising.

Third-Party Websites and Links

Our website may contain links to websites, apps, services, or online platforms operated by third parties. If you follow links to websites not operated or controlled by us, you should review their privacy policies, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or platforms.

Children’s Data

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at hello@trysomnia.com and we will take appropriate steps to delete the information where required by law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

Security and Retention of Your Information

We take reasonable steps to protect personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information to us through unsecured channels.

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, manage accounts and subscriptions, comply with legal obligations, resolve disputes, enforce our policies, prevent fraud, and maintain business records.

How long we retain your information may depend on the type of information, the reason it was collected, legal requirements, and our business needs.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to access or know the personal information we hold about you.

• Right to delete personal information we maintain about you.

• Right to correct inaccurate personal information.

• Right to portability, where applicable.

• Right to opt out of sale, sharing, or targeted advertising, where applicable.

• Right to withdraw consent for certain processing activities, where applicable.

• Right to manage marketing preferences, including unsubscribing from marketing emails.

These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by law.

To exercise your rights, please contact us at hello@trysomnia.com.

We may need to verify your identity before processing your request. You may also be able to designate an authorized agent to make a request on your behalf, where permitted by applicable law.

We will not discriminate against you for exercising your privacy rights.

Managing Communication Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link included in our emails.

If you opt out of promotional emails, we may still send you non-promotional messages, including order confirmations, shipping updates, subscription reminders, refund updates, account notices, and customer support communications.

Complaints

If you have a complaint about how we process your personal information, please contact us at hello@trysomnia.com.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority or privacy regulator.

International Transfers

We may transfer, store, and process your personal information outside the country, state, or region where you live.

Because we use Shopify and other service providers, your information may be processed in countries where privacy laws may be different from those in your location.

Where required by applicable law, we rely on appropriate legal mechanisms for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date above. Where required by law, we will provide additional notice.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:

Email: hello@trysomnia.com

TrySomnia does not publicly list a personal address for privacy and security reasons. If a mailing address or return address is required for a specific request, we will provide the appropriate instructions after you contact us.