Return and Refund Policy

At TrySomnia, we want you to feel confident when trying our products. If something is not right with your order, please contact us and we will do our best to make it right.

You can contact us at hello@trysomnia.com for any return, refund, shipping, or order inquiry.

33-Day Sleep Support Guarantee

We offer a 33-Day Sleep Support Guarantee from the date your order is delivered.

We generally ask customers to try the product for at least 33 days before requesting a refund, as supplements may take time to fit into your routine. However, if there is a reasonable issue before 33 days, you may still contact us and we will review your request.

Refund requests under our 33-Day Sleep Support Guarantee may be submitted up to 60 days from the delivery date.

To request a refund, please email us at hello@trysomnia.com with your order details and a brief explanation of the issue.

Guarantee Eligibility

Our 33-Day Sleep Support Guarantee applies to the first bottle/order of each product only.

The following rules apply:

• An opened first bottle may be eligible under the guarantee.

• An empty bottle may be eligible only if the request is within the guarantee terms.

• Unopened extra bottles may be eligible for a refund if returned.

• Multiple used bottles are not eligible for a full refund.

• Multiple bottles, repeat purchases, bundles, subscriptions, and bulk orders may be partially refunded at our discretion.

• We reserve the right to refuse or limit refunds where we believe the policy is being abused.

Discounted items may still be eligible under our 33-Day Sleep Support Guarantee, but gift cards are non-refundable.

Returns

Please contact us at hello@trysomnia.com before sending any returns. If a return is required, we will provide the appropriate return address and instructions.

Items sent back to us without first requesting a return will not be accepted.

We may request photos, order details, or the return of unopened products before approving a refund.

No physical return is required for guarantee refunds unless we specifically request it.

Return Shipping

Return shipping is the customer’s responsibility unless the item was damaged, defective, incorrect, or faulty.

TrySomnia will cover return shipping only if the product is damaged, incorrect, defective, or faulty.

Original shipping costs may or may not be refunded depending on the situation. If delivery exceeds our estimated delivery window, customers may contact us and we may offer a shipping refund, store credit, or another resolution depending on the circumstances.

Damaged, Defective, Faulty, Lost, or Wrong Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, faulty, missing, lost in transit, or if you received the wrong item.

Email us at hello@trysomnia.com with your order number, a description of the issue, and photos if available.

If your product is faulty, damaged, defective, or incorrect, we will either refund you or arrange a replacement, depending on the situation.

For lost packages, we may need to review the tracking information and carrier status before approving a refund or replacement.

Subscriptions

Subscriptions are delivered every 30 days from the date the subscription is first purchased.

Customers have full control over their subscription and may cancel anytime before the next order is processed. Customers will receive reminder emails before subscription renewals.

If a subscription order has already been processed or shipped, it cannot be cancelled. However, customers may still contact us to request a return or refund under this policy.

Exchanges

The fastest way to ensure you get the product you want is to contact us first. If your return is accepted, you may place a separate order for the new item.

If you received the wrong item or a faulty product, we may arrange a replacement instead of a refund.

Refunds

We will notify you once your refund request has been reviewed and let you know whether it has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@trysomnia.com.

Questions

For any refund, return, shipping, subscription, or order issue, please contact us at:

hello@trysomnia.com