Return and Refund Policy

Last updated: 24 July 2026

At TrySomnia, we want customers to feel confident when trying our products. This policy explains our 90-Day Sleep Support Guarantee, returns, refunds, subscriptions, and how we handle damaged, incorrect or missing orders.

This policy applies to orders placed directly through TrySomnia.com. Purchases made through another retailer or marketplace must generally be handled through that retailer.

For assistance, contact:

Email: hello@trysomnia.com
Phone: [PHONE NUMBER]
Business: [LEGAL BUSINESS NAME]
Address: [BUSINESS ADDRESS]

90-Day Sleep Support Guarantee

TrySomnia offers a 90-Day Sleep Support Guarantee on a customer’s first eligible order.

The guarantee period begins on the date the order is confirmed as delivered by the delivery carrier. Refund requests must be submitted within 90 days of that delivery date.

The guarantee applies to the Nightshift Sleep Formula and any other product that is expressly advertised on its product page as being covered by the 90-Day Sleep Support Guarantee.

The guarantee is a satisfaction-based money-back guarantee. It does not promise or guarantee a particular health, sleep or medical outcome.

Minimum Trial Period

Supplements may affect people differently and may require consistent use as part of an appropriate sleep routine.

To qualify for the 90-Day Sleep Support Guarantee, customers must generally use the product consistently and as directed for at least 30 days before submitting a claim.

The minimum trial period may be waived where:

• The customer experiences an adverse reaction or health concern.
• The product is damaged, defective, faulty or incorrect.
• A healthcare professional advises the customer to stop using the product.
• There is another reasonable reason why continued use would be inappropriate.

Customers who experience an adverse reaction or health concern should stop using the product and seek appropriate professional advice.

Guarantee Eligibility

The 90-Day Sleep Support Guarantee is limited to:

• The customer’s first eligible TrySomnia order.
• One approved satisfaction-guarantee claim per customer.
• Orders purchased directly through TrySomnia.com.
• Claims submitted within 90 days of confirmed delivery.
• Products used in accordance with the directions provided, unless there was a reasonable reason to stop.

To prevent duplicate or abusive claims, we may treat claims associated with the same customer, household, shipping address, billing information or payment method as one claim where we reasonably believe the claims are connected.

Receiving a replacement or remedy for a damaged, defective, faulty, incorrect or legally non-compliant product does not use the customer’s one satisfaction-guarantee claim.

Bundle and Multiple-Bottle Orders

The 90-Day Sleep Support Guarantee applies to eligible first orders containing bundles or multiple bottles.

Where a guarantee claim is approved, we will refund the amount actually paid for the eligible products in the order, including any bundle or promotional discount.

For example, if a customer pays a discounted bundle price for three bottles, the maximum refund will be the discounted amount paid—not the combined full retail price of three individual bottles.

Approved refunds will not exceed the amount originally paid by the customer.

No Return Required for Guarantee Claims

Customers are not normally required to return opened or unopened bottles when making an approved claim under the 90-Day Sleep Support Guarantee.

However, before approving a claim, we may reasonably request:

• The customer’s order number and order email address.
• An explanation of how and when the product was used.
• The number of bottles opened and remaining.
• Photographs of the product, packaging or remaining bottles.
• Other reasonable information needed to verify the claim.

Customers should not dispose of their products until their claim has been reviewed, as we may occasionally provide specific instructions.

Guarantee Exclusions

The 90-Day Sleep Support Guarantee does not normally apply to:

• Repeat purchases placed after the first eligible order.
• Subscription renewal orders after the first subscription shipment.
• Wholesale, resale or unauthorised bulk orders.
• Purchases made through third-party retailers or marketplaces.
• Claims submitted more than 90 days after confirmed delivery.
• Products deliberately misused or used contrary to the directions.
• Requests based solely on a customer finding the product cheaper elsewhere.
• Fraudulent, duplicate, dishonest or abusive claims.
• Orders associated with a customer who has already received a satisfaction-guarantee refund.

Nothing in these exclusions limits any rights the customer may have under applicable consumer law.

How to Request a Guarantee Refund

To request a refund under the 90-Day Sleep Support Guarantee, email:

hello@trysomnia.com

Please include:

• Your full name.
• Your order number.
• The email address used for the order.
• How many bottles you have used or opened.
• How long you used the product.
• How many capsules you took and when you took them.
• A brief explanation of why you are requesting a refund.

We may ask reasonable follow-up questions to understand the issue, provide support and confirm eligibility.

Submitting a request does not automatically mean that the refund has been approved. We will review the request against the terms of this policy and notify the customer of the outcome.

What an Approved Guarantee Refund Covers

An approved refund under the 90-Day Sleep Support Guarantee will generally include:

• The amount actually paid for the eligible product or bundle.
• Any applicable taxes charged on the refunded products.

Unless required by law or the refund relates to an error by TrySomnia, the refund does not include:

• Original shipping charges.
• Expedited or priority delivery fees.
• Shipping protection charges.
• Gift cards or store credit used for the order.
• Costs incurred by the customer that were not approved by TrySomnia in advance.

Change-of-Mind Returns

The 90-Day Sleep Support Guarantee is intended for customers who have genuinely tried the eligible product and are dissatisfied with it.

Outside the guarantee, we do not normally accept returns of opened supplements for change-of-mind reasons.

We may approve a return of unopened, unused and factory-sealed products where:

• The customer contacts us within 14 days of delivery.
• The products remain unopened, unused and in their original condition.
• The customer receives return authorisation before sending anything.
• The products are safely returned to the return address provided by us.

Approval of a change-of-mind return is not guaranteed.

Unless otherwise required by law, the customer is responsible for the cost of an approved change-of-mind return. Original shipping charges are not refundable.

Returns

Do not send products back without contacting us first.

If a physical return is required, we will provide the correct return address and return instructions. Products sent without prior approval may not be accepted or identifiable.

Where a return is approved, customers should retain their postage receipt and tracking information until the matter has been resolved.

Damaged, Defective, Faulty or Incorrect Products

Please inspect your order after it arrives and contact us as soon as reasonably possible if:

• A product is damaged.
• A bottle is leaking, broken or unsealed.
• The product appears defective or faulty.
• An item is missing from the parcel.
• You received the wrong product.
• The quantity received does not match the order.

Email hello@trysomnia.com with:

• Your order number.
• A description of the issue.
• Photographs of the product, packaging and shipping label where available.

Depending on the circumstances, we may provide a replacement, refund or another appropriate remedy.

We may request that the product be retained, returned or disposed of safely. Where the issue is our responsibility, we will cover reasonable return-shipping expenses where applicable.

Claims involving damaged, defective, faulty or incorrect products are handled separately from the 90-Day Sleep Support Guarantee.

Lost or Delayed Orders

If an order has not arrived within the estimated delivery window, contact us at hello@trysomnia.com.

We may review:

• The tracking history.
• The delivery address entered at checkout.
• Information provided by the carrier.
• Proof of delivery where available.
• Whether the parcel has been delayed, returned or confirmed as lost.

Where an order is confirmed as lost in transit, we will generally offer a replacement or refund, depending on the circumstances.

If tracking shows the parcel as delivered but it cannot be located, customers should first check:

• Safe delivery locations around the property.
• With other household members.
• With neighbours or building management.
• With the local delivery carrier or post office.

Customers should then contact us so that we can investigate further.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for checking that their shipping information is correct before completing an order.

Contact us immediately if an address needs to be changed. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before it is sent again.

This does not apply where the address or delivery problem was caused by TrySomnia or one of our service providers.

Subscriptions

Subscription orders renew according to the delivery frequency selected when the subscription is created. The standard frequency may be every 30 days unless the customer selects another available option.

Customers may manage or cancel their subscription at any time before the next renewal order is processed.

Subscriptions can be managed through the customer subscription portal or by contacting:

hello@trysomnia.com

Customers should submit cancellation requests before their next scheduled renewal date.

Once a subscription renewal has been processed, we may be unable to cancel or stop the order. Customers should contact us immediately, and we will attempt to assist where possible.

A renewal order is not automatically refundable solely because the customer forgot to cancel before it was processed.

The 90-Day Sleep Support Guarantee applies only to the customer’s first eligible subscription order. Subsequent subscription renewals are not covered by the satisfaction guarantee.

This does not limit the customer’s rights regarding damaged, defective, faulty, incorrect or otherwise non-compliant products.

Exchanges and Replacements

We do not normally offer direct exchanges for change-of-mind requests.

If a customer receives the wrong product or a damaged, defective or faulty product, we may arrange a replacement without requiring the customer to place another order.

Where a change-of-mind return is approved, the customer may place a separate order for the preferred item.

Refund Processing

We will notify the customer once their request has been reviewed and advise whether it has been approved.

Approved refunds will be issued to the original payment method. We will generally initiate the refund within 10 business days of approval.

After we issue the refund, additional processing time may be required by the customer’s bank, card provider or payment service.

If more than 15 business days have passed since we confirmed that a refund was issued, contact:

hello@trysomnia.com

Refunds cannot normally be issued to a different card, account or payment method from the one used for the original purchase.

Gift Cards and Promotional Credits

Gift cards are non-refundable and cannot be exchanged for cash except where required by law.

Free gifts, promotional products and items supplied at no additional cost do not have a separate refundable value.

Where an order containing a free gift is refunded, we may cancel any associated unused promotional benefit.

Australian Consumer Law and Other Legal Rights

Our 90-Day Sleep Support Guarantee is an additional voluntary benefit. It does not replace, exclude, restrict or modify any rights or remedies customers may have under the Australian Consumer Law or any other applicable consumer protection law.

Customers may have rights to a refund, replacement, repair or another remedy where products are faulty, unsafe, defective, materially different from their description or otherwise fail to meet applicable consumer guarantees.

Any limitations, deadlines or exclusions relating to our voluntary satisfaction guarantee do not limit rights that cannot legally be limited or excluded.

Policy Abuse

We reserve the right to investigate, refuse or limit voluntary guarantee claims where we reasonably believe there is evidence of:

• Fraud.
• False information.
• Multiple claims under different identities.
• Repeated claims connected to the same customer.
• Resale or commercial use.
• Deliberate misuse of the product.
• Attempts to obtain more than the amount originally paid.
• Other unreasonable abuse of the guarantee.

This section applies only to our voluntary guarantee and does not remove any non-excludable consumer rights.

Contact Us

For questions about a return, refund, subscription, delivery or order, contact:

TrySomnia
Operated by: TrySomnia
Email: hello@trysomnia.com