Shipping Policy

Last updated: 24 July 2026

At TrySomnia, we aim to process and deliver your order as quickly as possible. This Shipping Policy explains our current shipping locations, costs, processing times and estimated delivery times.

For shipping assistance, contact us at hello@trysomnia.com.

Shipping Locations

TrySomnia currently ships within the United States only.

We do not currently offer international shipping. If our shipping availability changes, this policy will be updated.

Processing and Fulfilment

Orders are generally processed and fulfilled within 1–3 business days before being dispatched.

Business days exclude weekends and public holidays.

Processing time is separate from delivery time. During periods of high order volume, promotions, public holidays or unexpected fulfilment delays, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Costs

Current United States shipping costs are:

• Subscribe & Save orders: Free shipping

• One-time purchases: $5 USD

• Orders over $50 USD: Free shipping

Any applicable shipping cost will be displayed at checkout before payment is completed.

The free-shipping threshold is calculated after discounts and before any applicable taxes, unless otherwise stated at checkout.

Estimated Delivery Time

Estimated delivery is 2–4 business days from the date of dispatch.

This estimate does not include the 1–3 business day processing and fulfilment period.

Delivery times are estimates only and are not guaranteed. Delays may occur because of:

• Carrier delays

• Severe weather

• Public holidays

• High shipping volumes

• Fulfilment disruptions

• Incorrect or incomplete delivery information

• Events outside the reasonable control of TrySomnia

Subscription Shipping

Subscribe & Save orders receive free United States shipping.

Subscription orders are processed according to the delivery schedule selected when the subscription is created.

Customers may manage or cancel their subscription before the next renewal order is processed.

Once a subscription renewal has been processed or dispatched, we may be unable to cancel or stop the shipment. Customers should contact us immediately at hello@trysomnia.com, and we will attempt to assist where possible.

Any return or refund request will be handled in accordance with our Return and Refund Policy.

Tracking Information

Where tracking is available, it will be sent to the email address used when placing the order.

Tracking information may take some time to update after the shipping confirmation email is sent.

Customers are responsible for monitoring their tracking information and contacting us promptly if there appears to be a delivery issue.

Incorrect or Incomplete Shipping Information

Customers are responsible for checking that their shipping address is correct and complete before placing an order.

Please contact us immediately at hello@trysomnia.com if you notice an error.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

TrySomnia is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order is sent again.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information provided.

2. Check around the delivery location, including safe-drop areas.

3. Ask other household members, neighbours or building management.

4. Contact the delivery carrier where appropriate.

5. Email hello@trysomnia.com if the order still cannot be located.

We will review the tracking information and assist with the carrier where reasonably possible.

A delivery arriving outside the estimated 2–4 business day period does not automatically mean the parcel is lost or that the order qualifies for a refund.

Lost or Missing Packages

If tracking indicates that a parcel may be lost in transit, contact us at hello@trysomnia.com.

We may need to review:

• The carrier’s tracking information

• The delivery status

• The delivery address supplied at checkout

• Any available proof of delivery

• The outcome of a carrier investigation

Where a parcel is confirmed as lost in transit, we may provide a replacement, refund or another appropriate resolution depending on the circumstances.

If tracking shows the parcel as delivered but the customer cannot locate it, we may need to investigate with the carrier before approving a replacement or refund.

Damaged, Faulty, Missing or Incorrect Items

Please inspect your order after delivery.

Contact us as soon as reasonably possible if:

• Your product arrives damaged

• A bottle is leaking, broken or unsealed

• An item is missing

• You received the wrong product

• The quantity received is incorrect

• The product appears defective or faulty

Email hello@trysomnia.com and include:

• Your name

• Your order number

• A description of the issue

• Photographs of the product, packaging and shipping label where available

Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.

Refused or Unclaimed Deliveries

If a delivery is refused, not collected or returned to us because the customer was unavailable, additional shipping costs may apply before the order is sent again.

Any refund for a refused or unclaimed delivery may exclude the original shipping cost and any return-to-sender fees, unless otherwise required by applicable law.

Contact Us

For shipping, delivery or tracking questions, contact:

TrySomnia
Email: hello@trysomnia.com